Aoyama

One Year Warranty

We offer a free one year warranty, which covers product damages/defects. We stand by the quality of all our products so don't worry if your order is beyond the 1 year -- we are still here to help! *Please note, L&S order number and customer information must be provided, third-party purchases are not covered. 

US Domestic Shipping

Free Ground Shipping for all orders $250 and more (before tax and after discounts). Orders below $250 will incur a ground shipping fee (shown at checkout and our shipping page) - only available to US addresses. Orders can take up to 3-10 business days (does not include holidays and weekends) to be delivered. 

International Shipping

Unfortunately at the moment, we're unable to offer international shipping. We hope to be able to offer it again in the near future!

To learn more about shipping, please visit our shipping FAQ page.

Returns

For domestic USA orders, we accept free returns for any unused products within 30 days upon receiving your order. Returned products must have their original packaging, uncut hangtag with barcode, not show any signs of use, wear and tear, marks/scratches, alterations, or any kind of damage. 

For international orders, unfortunately at this time, we cannot accept returns. But of course, we will always honor our warranty in the rare case a product has a defect or malfunctions.

For more detailed instructions on returns and exchanges please see our support and FAQ page.

Final Sale Items

Sale items are generally accepted under our standard return policy unless noted otherwise during the checkout process. If a sale item is non-returnable, the shopping cart will display a message that identifies certain products as “final sale items.” Purchases made during the warehouse sale are considered final sale items and are not eligible for return, exchange, or price matching.