Shipping FAQ

Unfortunately, we cannot change the destination address on an order once it is with our shipping carriers. If you need to change the address on an order or arrange for a pick-up instead, we recommend contacting the shipping carrier directly to submit a request.

• My Choice - UPS
• Schedule a Pickup - USPS
• Schedule a Pickup - FedEx

We understand that sometimes you change your mind; however, we can't change or cancel once we've processed your order. Our team is always ready to help you after receiving your order to ensure you get the product that works for you.

Your items may ship separately depending on the products and your location. You will receive two shipping confirmation emails with two separate tracking numbers if your items are shipped separately. In the case that your items do ship separately, you will only be charged once for shipping.

We ship orders to the U.S. and territories using UPS, DHL, USPS, and FedEx. For International shipments, we use Passport shipping. Your shipping carrier will be noted when you receive tracking information via email for your purchase.

We are happy to announce that we now offer international shipping!

We have partnered with Passport Shipping to ensure a smooth and reliable international shipping experience. With their expertise and extensive global network, you can trust that your orders will be handled with utmost care and delivered to your doorstep in a timely manner.

We understand that anticipation can be high when waiting for your international order, and we want to be transparent about the timeline.Please allow up to 16 daysfor your order to be processed, shipped, and received at your specified destination.

Currently, we cannot accept returns or exchanges for international orders. We encourage you to carefully review your items before placing an order, and should you have any questions, our dedicated customer support team is available to assist you through chat or email. If you feel that the product you received was damaged or defective, don't hesitate to contact us with a few photos of the item, and we will happily work with you to find a solution.

Shipping fees depend on multiple factors, like the size of your order and where you are located; for these reasons, we do not have a flat fee for international orders. You will be quoted a shipping fee before you check out on our website.

To avoid any surprises, all applicable duties and shipping fees will be calculated at the checkout stage. This way, you can see the total cost of your order, including any taxes or customs charges, before making your purchase.

The team at Passport offers on-page support directly from your order tracking page. Once your order is placed, you will be directed to a page where you can subscribe to email order updates, see the status of your order, and chat with the passport team about all things shipping!

Argentina, Australia, Austria, Barbados, Belgium, Bermuda, Brazil, Canada, Cayman Islands, China, Colombia, Costa Rica, Czech Republic, Denmark, Dominican Republic, Finland, France, Germany, Guatemala, Hong Kong, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Trinidad And Tobago, United Arab Emirates, United Kingdom, Aruba, Jamaica, Peru, Chile, Bahamas, Greece, and Vietnam

Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping, and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.

Thank you for choosing Lo & Sons! We look forward to delivering happiness worldwide through our exceptional products and international shipping services! If you have any questions or need further assistance throughout your shopping experience, please don't hesitate to contact our friendly customer support team.